For new Astro subscribers, we will begin to charge you for our services from the day your account is made active. Therefore, your activation date will become your billing cycle date. For example, if your activation date falls on the 1st of January, your billing cycle date will also fall on the 1st of every month.
Astro will also send you a bill statement according to your requested payment frequency, i.e. monthly, quarterly, semi-annually and annually. Your bill statement will include details of your monthly subscription charges, including charges of your chosen Astro packages. It will also confirm the time period of which your first bill would cover, as well as how much the total charges are and when the payment due date is.
Please note that we charge our customers for their monthly subscription in advance. For example, if your Astro subscription is activated on the 1st of January, we will charge you in advance to cover your subscription period between 1st of January to 31st of January depending on your payment frequency. If your payment frequency is quarterly, we will then charge you in advance from the first month of the quarter. Should there be any disconnection between your billing periods; the bill will be prorated accordingly.